DAVELLAY™ · CUSTOMER CARE
How can we help?
Have a question about our educational toys, your order, shipping, payment, returns, or product information? Our davellay™ customer-support team is here to provide helpful assistance for your family.
Email Support
service@davellay.com
Response Target
1–2 Business Days
Questions About
Your Order
Please include your order number and the email address used during checkout when contacting us.
Providing these details helps our team locate your purchase information and assist you more efficiently.
Providing these details helps our team locate your purchase information and assist you more efficiently.
Product
Questions
Whether you need help choosing a toy,
understanding product features,
or learning more about our collections,
our team is happy to assist.
We can help with questions about:
We can help with questions about:
- Product details and features
- Recommended age ranges
- Learning benefits and play ideas
- Availability information
Problems With
Your Order
If your item arrives damaged,
defective, incomplete, incorrect,
or materially different from the product description,
please contact us promptly.
Please include:
Please include:
- Your order number
- A clear description of the issue
- Relevant photos or videos when appropriate
- A photo of the shipping label and package
Please note:
Minor differences in color,
texture, packaging,
or handmade details may occur.
These natural variations are not necessarily considered defects.
Before Returning
an Item
Please contact our customer-support team before shipping any merchandise back to us.
Do not automatically send returns to our registered business address.
Once your return request has been reviewed and approved, our support team will provide the appropriate return instructions.
Do not automatically send returns to our registered business address.
Once your return request has been reviewed and approved, our support team will provide the appropriate return instructions.
Response
Time
We aim to respond to customer inquiries within
1–2 business days.
Requests requiring additional investigation, such as shipping carrier questions, payment issues, or return processing, may require additional time.
Requests requiring additional investigation, such as shipping carrier questions, payment issues, or return processing, may require additional time.
Business & Contact Information
Brand Name
davellay™
Legal Company Name
Shenzhen Xinghaiyun Culture Media Co., Ltd.
Unified Social Credit Code
91440300MAEG472276
Representative
Cai Mingwei
Business Type
Sole Proprietorship Limited Liability Company
Business Address
Room 201, Building B, Qingsheng Industrial Park,
No. 42 Hengkeng Road, Guancheng Community,
Guanhu Subdistrict, Longhua District,
Shenzhen, Guangdong, China
No. 42 Hengkeng Road, Guancheng Community,
Guanhu Subdistrict, Longhua District,
Shenzhen, Guangdong, China
Customer Support Email
service@davellay.com
Customer Support Phone
+86 136 7456 3841
Customer Service Hours
8:00 AM – 10:00 PM (Daily)
Planning a return?
Please contact our customer-support team before sending any merchandise.
Our registered business address is not automatically our return warehouse address. Once your return request has been reviewed and approved, our customer-support team will provide the appropriate return instructions and return destination.
Please contact our customer-support team before sending any merchandise.
Our registered business address is not automatically our return warehouse address. Once your return request has been reviewed and approved, our customer-support team will provide the appropriate return instructions and return destination.