Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, please contact us before the 30-day return period expires.

Return eligibility remains subject to the conditions described in this policy.

Before sending an item back, please email: service@davellay.com

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return.
• Relevant photographs or videos where appropriate.
• Photos of the exterior packaging and shipping label for damaged, incomplete, or incorrect orders.

Customer support will review your request and provide the appropriate return instructions if the return is approved.

Except where an item is damaged, defective, incorrect, or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in its original condition.
• Complete, unaltered, and not intentionally damaged.
• Returned with all original parts, accessories, instructions, and included materials.
• Returned in its original protective packaging where reasonably possible.
• Accompanied by proof of purchase or applicable order number.

Opening the shipping package does not automatically make a product ineligible for return, provided the product remains complete, unused, and satisfies the applicable return conditions.

As educational toys may include different materials, finishes, textures, colors, or handcrafted details, minor variations may occur between individual products.

If you receive a product with a confirmed quality issue, please contact customer support with photos or videos for review.

After your return request has been reviewed and approved, customer support will provide the appropriate return address and instructions.

Unauthorized returns or parcels sent to an incorrect location may be delayed, rejected, or become ineligible for processing.

Certain products may not qualify for preference-based returns due to product condition, safety, or other legitimate considerations. These may include:

• Products that have been used extensively.
• Products missing important parts or accessories.
• Products damaged after delivery due to misuse.
• Products clearly identified as final sale or non-returnable before purchase.

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within: 7 calendar days after delivery.

Please include your order number, a description of the issue, and clear photographs or videos showing the product and packaging.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution.

Preference-based returns: If a return results from a change of mind, personal preference, style choice, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping costs.

Confirmed problems attributable to us: If we confirm that an item was damaged, defective, incorrect, incomplete, or materially different due to an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs.

Original shipping charges are generally not refundable for preference-based returns unless otherwise required by applicable law.

No restocking fee is charged for an approved return.

For preference-based returns, customers should use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return process has been completed.

davellay™ cannot guarantee receipt of a return package that is shipped without tracking or sent to an address not provided by customer support.

The customer is generally responsible for a preference-based return package until it is received at the approved return destination.

After an approved return arrives at the designated return location, it may be inspected to confirm that applicable return conditions have been satisfied.

Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within: 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been issued.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping costs, and nature of the issue, we may determine that a refund or replacement can be provided without requiring the item to be returned.

Exchange requests depend on current inventory availability and product availability.

Minor differences in color, texture, size, or material characteristics may occur between individual products.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed after processing, packing, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy is intended to explain our standard return and refund procedures.

It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.