After payment confirmation and any necessary order verification, orders are normally prepared within 1–3 business days.

During holidays, promotional events, or periods of unusually high order volume, processing may require additional time.

Business days generally exclude weekends and applicable public holidays. Processing time and carrier transit time are separate periods.

For standard shipping, estimated carrier transit time is generally: 10–15 business days after dispatch.

Estimated delivery time includes both order processing time and carrier transit time.

Delivery estimates are expected ranges and are not guaranteed arrival dates. Weather, carrier delays, holidays, or circumstances outside our reasonable control may affect delivery.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on destination and available delivery services.

You will have an opportunity to review shipping costs and final order totals before submitting payment.

Depending on inventory availability, product location, package requirements, and delivery destination, orders may be fulfilled through available facilities or fulfillment partners.

The physical shipping origin shown on a parcel may differ from the registered business address.

Products from the same order may occasionally be shipped separately and may receive different tracking numbers.

Once an order has been dispatched and tracking information becomes available, a shipping confirmation containing tracking details will normally be sent to the email address entered during checkout.

The carrier may require additional time after a shipping label is created before the first tracking movement appears.

Please review your name, delivery address, apartment or unit number, postal code, and contact information carefully before submitting your order.

If you discover an error after ordering, contact: service@davellay.com as soon as possible. We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed after processing has started.

Shipping availability for P.O. boxes, APO/FPO addresses, and remote areas may depend on the product, destination, and carriers available at the time of purchase.

If an address is supported, available shipping options will normally appear during checkout. If no shipping option appears, we may be unable to deliver to that address.

Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers, or shipping networks.

If tracking has not updated for an extended period or the shipment appears significantly delayed, please contact us with your order number.

We will review the available information and, where appropriate, work with the carrier or fulfillment provider to investigate.

If a package appears to have been lost during transit, please contact customer support with your order number.

After available tracking information and shipment circumstances have been reviewed, we will provide an appropriate replacement, reshipment, refund, or other reasonable solution where the loss is confirmed.

If tracking shows "Delivered" but you cannot locate the parcel, please first check the delivery area, mailbox, household members, neighbors, building reception, or other appropriate locations.

A carrier's delivered status does not automatically prevent us from reviewing a delivery concern. If the package still cannot be located, please contact us with your order number.

Contact us promptly if your order arrives damaged, incomplete, incorrect, or materially different from its description.

Please provide:

• Your order number.
• A clear description of the issue.
• Photos or videos showing the item and issue.
• A photograph of the exterior packaging and shipping label where applicable.

After review and confirmation, we will provide an appropriate replacement, refund, reshipment, or other suitable solution.

davellay™ serves customers internationally. Where delivery to a destination is available, applicable shipping options will be displayed during checkout.

International shipments may be subject to customs duties, import taxes, brokerage fees, or similar charges.

Unless checkout clearly states that these costs are included, charges imposed by customs authorities, government agencies, carriers, or brokers are generally the recipient's responsibility.